Charles Sturt University


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Senior Service Officer

Reference no: 492749
Work type: Continuing - Full Time
Location: Wagga Wagga
Categories: Administration, Student Services

  • Dynamic and diverse role
  • Opportunity to share creative work solutions across the team
  • Help students achieve their dreams of completing a University degree

The Role

  • Continuing, Full Time
  • Level 5 - $67,917 to $74,191 pa (plus 17% superannuation)
  • Wagga Wagga

You will deliver the activities of the Division of Student Administration at a specific stage of the student lifecycle to ensure timely and effective customer-focused service delivery and promotion of a culture of continuous improvement. You will deliver a high level of client service support and interaction.

You will monitor daily operations, including the service performance of the team, using various channels of communication and provide assistance and feedback to the Assistant Managers.

To be successful you will have:

  • Excellent interpersonal and communication skills to establish rapport and liaise effectively across a diverse client group
  • A strong client service focus with the ability to identify and analyse client needs
  • Demonstrated ability to manage time, prioritise competing deadlines and deal with multiple tasks simultaneously in a high volume service environment

About Us

Charles Sturt University is a young and growing university committed to developing far-sighted people who help their communities grow and flourish. We make a significant contribution to the prosperity and vibrancy of our rural and regional communities, with a reach and impact across Australia and internationally. We work together with industry, communities and students to create new thinking, inspire each other and make a positive and progressive contribution to the world.

The Deputy Vice-Chancellor (Students) has oversight for leading and driving a student-centred culture across the CSU student lifecycle, from awareness through to graduation and alumni.  The Portfolio supports the University's objectives to provide sector leading student recruitment and engagement practices, to ensure our students feel well supported on their learning journey whilst developing a lifelong connection to the CSU community.  

The Portfolio includes the Divisions of Student Administration, Student Services, Marketing and Communication and the offices of Residence Life and Advancement.

The Deputy Vice-Chancellor (Students) is a member of the Vice-Chancellor's Leadership Team. As such, the Deputy Vice-Chancellor (Students) also assists the Vice-Chancellor generally in providing positive leadership and management for the University.

The Division of Student Administration (DSA) is responsible for a varied range of activities across the student life cycle and academic calendar from prospective students and admissions, to graduation. We maintain and enhance our success and innovation based on key areas: Higher education professionals; re-design and simplification of administrative processes; strategic technology and systems development; self-service philosophy; and relationships.

Within the CSU Values framework, DSA is a contemporary and comprehensive client-focused student unit that will:

  • possess a culture that promote cooperation across the University in the delivery of student administrative services and the administration of academic support matters,
  • clarify roles and responsibilities of individuals at key organisational interfaces,
  • achieve efficiencies through the development of comprehensive professional teams having the right mix of capability,
  • enhance service quality for students, academic and professional staff,
  • strengthen links with Faculties, School and Divisions with the intent of easing administrative burden where appropriate on academic and professional staff in these areas, improving communication and cooperation, enhancing the understanding and resolution of key issues, and fostering genuinely collaborative partnerships to deliver an outstanding student experience.

Student Central

This portfolio is established as a student focused and outward looking unit with a scope of responsibilities covering the provision of information, advice and services through varied channels to prospective and current students, and alumni. The unit relies on effective and strong relationships to ensure correct and timely information on a wide ranging scope of activities.

CSU offers a great work-life balance, professional development opportunities and generous financial benefits.

Charles Sturt University is an equal opportunity employer committed to diversity and inclusion. Applications are encouraged from Indigenous Australians; people with a disability; women (particularly for senior and non-traditional roles); people who identify as LGBTIQ; and those from culturally and linguistically diverse backgrounds.

This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.

Application Requirements

Applicants are expected to apply online and address the selection criteria in the position description. If you experience difficulties applying online or for further information on completing the application process please visit our how to apply page or contact us.

Further Information

Additional information is available in the position description or by contacting:

Paul Shaw | Senior Manager, Student Central | | Ph: (02) 6933 4040  

Closing Date: 11pm, 18 December 2018

Please note notification of outcomes of applications and interviews are scheduled to occur in January 2019

Advertised: - AUS Eastern Daylight Time
Applications close: - AUS Eastern Daylight Time