Charles Sturt University


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Following a security incident in May 2018 involving PageUp’s systems, CSU temporarily ceased using PageUp to process job applications. This was a precaution whilst cybersecurity experts investigated the incident. See more information in PageUp’s statement.

PageUp’s security consultants have confirmed that they have not identified any further threats within PageUp’s systems and that PageUp is safe to use. Based on the outcome of that investigation and additional security improvements made by PageUp to mitigate the risks of similar future attacks, CSU has reinstated the PageUp recruitment system.

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Associate Director, Sales and Customer Experience

Reference no: 492648
Work type: Continuing - Full Time
Location: Albury-Wodonga, Bathurst, Wagga Wagga
Categories: Executive, Marketing

Lead a large sales function responsible for recruiting high quality applications for Charles Sturt University (CSU) and direct an enterprise wide customer experience strategy to increase retention, advocacy and to deliver on the brand promise.

  • Be part if a newly formed market oriented division
  • Lead the Sales and Customer Experience Group
  • Champion a strong “customer experience” mind set & culture

The Role

  • Salary range:  $134,849 to $143,061 p.a. (including 17% superannuation)
  • Continuing, Full Time
  • Albury-Wodonga / Bathurst / Wagga Wagga


To be successful you will have

  • Exemplary leadership ability to communicate the University’s vision and strategic direction, establish a performance orientated culture and drive accountability.
  • Demonstrated extensive relevant sales and student recruitment experience, and proven ability to drive a stronger “customer experience” mindset and culture within a large, complex organisation.
  • Outstanding interpersonal skills including conflict resolution, tact and discretion; capability to negotiate outcomes with stakeholders and achieve results.

About Us

Charles Sturt University (CSU) is a young and growing university committed to developing far-sighted people who help their communities grow and flourish. We make a significant contribution to the prosperity and vibrancy of our rural and regional communities, with a reach and impact across Australia and internationally. We work together with industry, communities and students to create new thinking, inspire each other and make a positive and progressive contribution to the world.

CSU offers a great work-life balance, professional development opportunities and generous financial benefits. CSU is an equal opportunity employer committed to diversity and inclusion. Applications are encouraged from Indigenous Australians; people with a disability; women (particularly for senior and non-traditional roles); people who identify as LGBTIQ; and those from culturally and linguistically diverse backgrounds.

This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.

About the Division of Marketing and Communications

The Division of Marketing and Communication plays a lead role in positioning Charles Sturt University as the dominant higher education provider in our regions. The function is forward-thinking and results-driven, and is comprised of a Market Strategy and Partnering Group, Brand and Performance Marketing Group and Sales and Customer Experience Group. The Division’s overarching purpose is to work with partners to create a transformational brand promise, product portfolio and experience that work to attract and engage students, staff, alumni and community.

Professional behaviours important to the Division include:

  • Respect;
  • Integrity;
  • Accountability;
  • Openness and Transparency;
  • Responsiveness;
  • Collegiality.

Application Requirements

Applicants are expected to apply online and address the selection criteria in the position description. If you experience difficulties applying online or for further information on completing the application process please visit our how to apply page or contact us.

 Further Information

Additional information is available in the position description or by contacting:

Shawn Walker | Chief Marketing Officer | | Ph: (02) 6933 4056

Closing Date: 11pm, 21 October 2018   

Advertised: - AUS Eastern Standard Time
Applications close: - AUS Eastern Daylight Time