Vacancies

Information Technology and Client Support Officer

• Work effectively as part of a motivated and collaborative team
• Rewarding role in a strong service culture
• Progress your IT skills in a supportive environment

The role

• Fixed Term (up to March 2026), Full Time (Maternity Leave cover)
• Level 5 - $79,610 to $86,913 pa (plus 17% superannuation)
• Port Macquarie (Onsite work required)

The Division of Information Technology (DIT) is committed to a strong service culture and focuses on delivering ‘fit for purpose’ quality services to the University community.

You will join the university-wide service desk; a central contact point for student and staff related IT issues at Charles Sturt. You will be required to provide timely support within defined service levels whilst contributing to the continual improvement and development of services and knowledge that DIT provide. 

In this position, you will be responsible for IT support, maintenance and security of desktop computing, audio visual, video conferencing and network infrastructure environments. You will have a particular focus on supporting the expanded teaching and learning space, including rapid response to technology related issues.

About you 

• Previous experience in a similar role.
• Superior communication and customer service skills with strong proficiency in administration and computer literacy.
• Demonstrated high-level problem-solving and analytical skills.
• Capability to learn and adapt under continuous change and work independently and as a member of an efficient team.
• Sound technical proficiency in the use and maintenance of audio visual and video conferencing equipment and associated hardware.

About us 

We are a university of the land and people of our regions. True to the character of regional Australia we have gumption, we have soul and we collaborate with others. We develop holistic, far-sighted people who help their communities grow and flourish.

The Wiradjuri phrase yindyamarra winhanganha means the wisdom of respectfully knowing how to live well in a world worth living in. This phrase represents who we are at Charles Sturt University – our ethos. It comes from traditional Indigenous Australian knowledge, but it also speaks to the mission of universities – to develop and spread wisdom to make the world a better place.

Harnessing technology, we thrive as a distributed yet connected community, welcoming and engaging with people across Australia and the world.

The Division of Information Technology are an expert and responsive team of technology professionals that are committed to the delivery of innovative solutions and services. We seamlessly connect our stakeholders with the systems and information needed to succeed by personalising experiences, protecting information and enabling innovation.

Visit our website to learn about our great range of employee benefits.

Charles Sturt University is committed to building a diverse workforce as shown through our Athena Swan Bronze Award, our Australian Workplace Equality Index Bronze Award and our membership of a range of diversity focused organisations including Diversity Council Australia and Pride in Diversity. We encourage applications from First Nations people, carers, people from culturally and linguistically diverse backgrounds, people with disability, neurodivergent people, and people of all age groups, genders and sexualities for all roles.

To apply 

Click the Apply button and complete your application online, submit a “statement of suitability” demonstrating your skills, knowledge and/or experience relevant to the position (referencing the selection criteria in the position description) and upload your CV.

If you experience difficulties applying online or for further information on completing the application process please visit our how to apply page or contact us.

This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.

Further information

Additional information is available in the position description or by contacting:

Amanda Blewett | Manager, Client Services | ablewett@csu.edu.au | Ph: 02 6338 6333

For enquiries related to job application portal / general application, please email jobs@csu.edu.au

Closing Date: 11pm, 20 April 2025 

Advertised: 04 Apr 2025 09:00 AM - AUS Eastern Daylight Time
Applications close: 20 Apr 2025 11:00 PM - AUS Eastern Standard Time