Vacancies

Senior Manager, Client Services and Computing

• Hybrid working arrangements with competitive salary package
• Increase your take home pay with our range of salary sacrifice options
• Enjoy onsite free parking and other facilities such as Sporting facilities (pool, tennis courts, fields)

The role

• Full Time, Fixed Term (12 months)
• Level 9 - $128,874 to $136,173 pa (plus 17% superannuation)
• Albury-Wodonga, Bathurst or Wagga Wagga (Remote location negotiable with the right candidate)

You will lead a team of teams who are passionate about service delivery and providing innovative solutions to clients. This role requires constant involvement in continuous process improvement cycle to match industry standards and innovations within the university. You will lead a service-oriented culture with teams to be able to deliver services aligned to Charles Sturt's goals and strategic plan. 

You will have accountability for Tier 1 and Tier 2 Information Technology support and processes with involvement in procurement and provisioning of IT equipment for staff and Charles Sturt teaching and meeting spaces. 

About you 

• Extensive experience in managing, motivating and leading a team, building cohesion and setting common goals to achieve high performance and continually developing knowledge and capabilities
• Demonstrated ability to initiate, lead and promote customer-focused support services in a distributed IT environment with a large user base
• Eagerness to learn and quickly grasp technical knowledge needed to connect customer requirements with team service and support accountabilities
• Demonstrated commitment in developing and maintaining valuable relationships with internal and external stakeholders

Benefits 

• Work life balance (including a hybrid work model)
• Professional development opportunities
• Generous leave options
• Enjoy salary packaging and sacrifice options
• Discounted goods and services through our corporate partners
• Sporting facilities (pool, tennis courts, fields) and car parking on our campuses

Visit our website to learn more about our great range of employee benefits.

About us

We are a university of the land and people of our regions. True to the character of regional Australia we have gumption, we have soul and we collaborate with others. We develop holistic, far-sighted people who help their communities grow and flourish.

The Wiradjuri phrase yindyamarra winhanganha means the wisdom of respectfully knowing how to live well in a world worth living in. This phrase represents who we are at Charles Sturt University – our ethos. It comes from traditional Indigenous Australian knowledge, but it also speaks to the mission of universities – to develop and spread wisdom to make the world a better place.

Harnessing technology, we thrive as a distributed yet connected community, welcoming and engaging with people across Australia and the world.

Learn more about the Division of Information Technology here. 

Charles Sturt University is an equal opportunity employer committed to diversity and inclusion. This is demonstrated through our Athena SWAN Bronze Institutional Award and our participation as a member in the Australian Workplace Equality Index. Applications are encouraged from Indigenous Australians; people with a disability; women (particularly for senior and non-traditional roles); people who identify as LGBTIQA+; and those from culturally and linguistically diverse backgrounds.

To apply

Click the Apply button and complete your application online, submit a “statement of suitability” demonstrating your skills, knowledge and/or experience relevant to the position (referencing the selection criteria in the position description) and upload your CV.

If you experience difficulties applying online or for further information on completing the application process please visit our how to apply page or contact us.

This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.

Further information

Additional information is available in the position description or by contacting:

Andrew Rigney | Acting Director, IT Infrastructure and Security| arigney@csu.edu.au | Ph: 02 6933 4180

Closing Date: 11 pm, 25 November 2024 

Advertised: 11 Nov 2024 09:00 AM - AUS Eastern Daylight Time
Applications close: 25 Nov 2024 11:00 PM - AUS Eastern Daylight Time