Vacancies

Offer Specialist

• Build meaningful connections and empower students’ futures
• Enjoy flexible working arrangements that support a healthy work-life balance
• Thrive in a dynamic, purpose-driven, and collaborative environment

The role

• Full Time, Fixed Term (until March 2026)
• Level 5 - $79,610 to $86,913 pa (plus 17% superannuation)
• Albury-Wodonga, Bathurst or Wagga Wagga

Making the decision to go to university, which university you go to and what course to study are life-changing decisions with lots to consider. As an Offer Specialist, you’ll play a pivotal role in guiding prospective students on their journey from applicant to student. Using your account management expertise and a customer-first approach, you’ll help future students overcome barriers, feel confident, and build genuine connections with Charles Sturt University.

About you

• Strong communication and interpersonal skills with a focus on customer engagement.
• Demonstrated experience in account management and direct marketing activities.
• Agile and proactive problem-solver with a solution-oriented mindset.
• Experienced in leveraging Customer Relationship Management systems to manage interactions and support communications.

About us  

We are a university of the land and people of our regions. True to the character of regional Australia we have gumption, we have soul and we collaborate with others. We develop holistic, far-sighted people who help their communities grow and flourish.

The Wiradjuri phrase yindyamarra winhanganha means the wisdom of respectfully knowing how to live well in a world worth living in. This phrase represents who we are at Charles Sturt University – our ethos. It comes from traditional Indigenous Australian knowledge, but it also speaks to the mission of universities – to develop and spread wisdom to make the world a better place.

Harnessing technology, we thrive as a distributed yet connected community, welcoming and engaging with people across Australia and the world.

The Division of Customer Experience is responsible for finding, engaging and admitting future students to Charles Sturt University through brand awareness and marketing campaigns, student recruitment activities and events, and admission and conversion processes. Our teams work closely with the Office of Planning and Analytics, Division of Student Success, Office of Engagement and Enterprise, and Division of Student Experience to create a seamless, end-to-end customer journey.

Visit our website to learn about our great range of employee benefits.

Charles Sturt University is committed to building a diverse workforce as shown through our Athena Swan Bronze Award, our Australian Workplace Equality Index Bronze Award and our membership of a range of diversity focused organisations including Diversity Council Australia and Pride in Diversity. We encourage applications from First Nations people, carers, people from culturally and linguistically diverse backgrounds, people with disability, neurodivergent people, and people of all age groups, genders and sexualities for all roles.

To apply  

Click the Apply button and complete your application online, submit a “statement of suitability” demonstrating your skills, knowledge and/or experience relevant to the position (referencing the selection criteria in the position description) and upload your CV. If you experience difficulties applying online or for further information on completing the application process please visit our how to apply page or contact us.

This position is available as a fixed term appointment or, for eligible employees, as a secondment.

This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.

Further information 

Additional information is available in the position description or by contacting:

Alexandra Chubb | Admissions and Conversion Program Coordinator | achubb@csu.edu.au | Ph: 02 6051 9254

Closing Date: 11pm, 18 May 2025

Advertised: 05 May 2025 09:00 AM - AUS Eastern Standard Time
Applications close: 18 May 2025 11:00 PM - AUS Eastern Standard Time