Vacancies

Residence Support Officer

• Be student focused and deliver high-quality customer service
• Provide administrative and operational support within student accommodation facilities
• Great team environment focused on continuous improvement

The role

• Full time, Continuing
• Level 4 - $71,097 to $77,179 pa (plus 17% superannuation)
• Port Macquarie

As a Residence Support Officer, you will act as a key point of contact for students in residences by providing assistance both face to face and through our CRM system. This role will see you coordinating administrative and operational tasks ensuring everything is running efficiently, whilst taking initiative to develop new systems and processes to help support the student experience.

Charles Sturt University is looking for a dynamic individual with a passion for customer service and are committed to achieving positive outcomes through problem solving.

About you

• Excellent communication, interpersonal and customer service skills
• Strong administrative skills with the ability to prioritise tasks and manage competing demands
• Demonstrated ability to work independently and work collaboratively with a wider team
• Well-developed computer skills (MS Word, MS Outlook, CRM)

Benefits

• Work life balance
• Professional development opportunities
• Generous leave options
• Enjoy salary packaging and sacrifice options
• Access to an Employee Assistance Program (EAP)

Visit our website to learn more about our great range of employee benefits.

About us

Charles Sturt University is a young and growing university committed to developing far-sighted people who help their communities grow and flourish. We make a significant contribution to the prosperity and vibrancy of our rural and regional communities, with a reach and impact across Australia and internationally. We work together with industry, communities and students to create new thinking, inspire each other and make a positive and progressive contribution to the world.

The Uni Life Unit supports and engages the students in the non-academic aspects of their university journey, online and on campus. This Unit focuses on student engagement and the student experience - bringing a vibrancy and inclusiveness to University life. The Unit includes:

• Residences
• Sports
• Food Outlets

The Uni Life Unit demonstrates strong values and promotes respect and social equity which forms the basis for developing great students.

Charles Sturt University offers a great work-life balance, professional development opportunities and generous financial benefits. Visit our website to learn more about our great range of employee benefits.

Charles Sturt University is an equal opportunity employer committed to diversity and inclusion. This is demonstrated through our Athena SWAN Bronze Institutional Award and our participation as a member in the Australian Workplace Equality Index. Applications are encouraged from First Nations Australians; people with a disability; women (particularly for senior and non-traditional roles); people who identify as LGBTIQA+; and those from culturally and linguistically diverse backgrounds.

To apply

Click the Apply button and complete your application online, and address the selection criteria in the position description and upload your CV. If you experience difficulties applying online or for further information on completing the application process please visit our how to apply page or contact us.

As part of this recruitment, a Working with Children Check is required.

This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.

Further information

Additional information is available in the position description or by contacting:

Travis Cohalan | Associate Director, Residence Life | tcohalan@csu.edu.au | Ph: 02 69 334 983

Closing Date: 11pm, 5 November 2024

Advertised: 15 Oct 2024 09:00 AM - AUS Eastern Daylight Time
Applications close: 05 Nov 2024 11:00 PM - AUS Eastern Daylight Time