Charles Sturt University


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Student Service Assistant

Reference no: 492750
Work type: Continuing - Full Time
Location: Bathurst
Categories: Administration, Student Services

  • Dynamic and diverse role
  • Help students achieve theirs dreams of completing a University degree 
  • Work as part of a motivated and collaborative team

The Role

  • Continuing, Full Time
  • Level 4 - $60,602 to $65,827 pa (plus 17% superannuation)
  • Bathurst

You will provide high quality support to ensure timely and effective, client-focused service delivery as well as efficient administration processes across the student lifestyle. you are the first point of contract for CSU clients.

To be successful you will have:

  • Strong interpersonal and communication skills including experience in engaging effectively with a diverse audience
  • Demonstrated high level of client service and administrative skills, especially in a high volume, outcomes-based service environment
  • Demonstrated ability to work flexibly, independently and as an effective team member

About Us

Charles Sturt University is a young and growing university committed to developing far-sighted people who help their communities grow and flourish. We make a significant contribution to the prosperity and vibrancy of our rural and regional communities, with a reach and impact across Australia and internationally. We work together with industry, communities and students to create new thinking, inspire each other and make a positive and progressive contribution to the world.

The Deputy Vice-Chancellor (Students) has oversight for leading and driving a student-centred culture across the CSU student lifecycle, from awareness through to graduation and alumni.  The Portfolio supports the University's objectives to provide sector leading student recruitment and engagement practices, to ensure our students feel well supported on their learning journey whilst developing a lifelong connection to the CSU community.  

The Portfolio includes the Divisions of Student Administration, Student Services, Marketing and Communication and the offices of Residence Life and Advancement.

The Deputy Vice-Chancellor (Students) is a member of the Vice-Chancellor's Leadership Team. As such, the Deputy Vice-Chancellor (Students) also assists the Vice-Chancellor generally in providing positive leadership and management for the University.

The Division of Student Administration (DSA) is responsible for a varied range of activities across the student life cycle and academic calendar from prospective students and admissions, to graduation. We maintain and enhance our success and innovation based on key areas: Higher education professionals; re-design and simplification of administrative processes; strategic technology and systems development; self-service philosophy; and relationships.

Within the CSU Values framework, DSA is a contemporary and comprehensive client-focused student unit that will:

  • possess a culture that promote cooperation across the University in the delivery of student administrative services and the administration of academic support matters,
  • clarify roles and responsibilities of individuals at key organisational interfaces,
  • achieve efficiencies through the development of comprehensive professional teams having the right mix of capability,
  • enhance service quality for students, academic and professional staff,
  • strengthen links with Faculties, Schools and Divisions with the intent of easing administrative burden where appropriate on academic and professional staff in these areas, improving communication and cooperation, enhancing the understanding and resolution of key issues, and fostering genuinely collaborative partnerships to deliver an outstanding student experience.

Student Central

This portfolio is established as a student focused and outward looking unit with a scope of responsibilities covering the provision of information, advice and services through varied channels to prospective and current students, and alumni. The unit relies on effective and strong relationships to ensure correct and timely information on a wide ranging scope of activities.                    

CSU offers a great work-life balance, professional development opportunities and generous financial benefits.

Charles Sturt University is an equal opportunity employer committed to diversity and inclusion. Applications are encouraged from Indigenous Australians; people with a disability; women (particularly for senior and non-traditional roles); people who identify as LGBTIQ; and those from culturally and linguistically diverse backgrounds.

This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.

Application Requirements

Applicants are expected to apply online and address the selection criteria in the position description. If you experience difficulties applying online or for further information on completing the application process please visit our how to apply page or contact us.

Further Information

Additional information is available in the position description or by contacting:

Paul Shaw | Senior Manager, Student Central | | Ph: (02) 6933 4040  

Closing Date: 11pm, 18 December 2018

Please note notification of outcomes of applications and interviews are scheduled to occur in January 2019

Advertised: - AUS Eastern Daylight Time
Applications close: - AUS Eastern Daylight Time